Archives

About Account Deletion.

FAQ-ID：1140
How do I delete my WorkDo Account?
Even when you have left your company, you can keep your WorkDo account to work with other clients and freelancers in the WorkDo Network. But if you don’t need it, you can delete your account.

You can delete your WorkDo Account at any time. Please note that this process is irreversible, and all your personal information will be deleted.

Preparation：

  • Before you delete your WorkDo account, be sure you have left all workplaces and delete workplaces that you own.
  • All your contacts in the WorkDo Network and BuddyDo Network will be removed and unfriended, so if there’s anything you need, please be sure to save those files before deleting your account.
  • Because WorkDo and BuddyDo share the same account, you cannot access either of them when your account is deleted unless you register a new account.
Caution

The account deletion process is irreversible. So please backup all the data and contents that you need before proceeding.

 
[…]

The payment failed, how do I resolve it?

FAQ-ID：1133 What should I do when there is a payment error? The system will charge your credit card on file when additional members are added to the workplace or your workplace plan subscription is up. If the system fails to collect the payment, you will see the payment reminder when you log in to WorkDo,[…]

How do I create new departments in the organization?

FAQ-ID：1120
Is there anything I should be aware of when creating new departments?

Before we begin, let’s not forget that all applications, approvals, and requests follow the workflow set in the HR tool’s Department Chart. As such, the department chart is crucial for your organization’s day-to-day workflow and department expansion.

Please refer to the instructions below to create new departments and restructure the department chart and hierarchy. […]

How do I change the subscription plan and payment plan?

FAQ-ID：1132 How do I upgrade / downgrade my workplace’s plan? How do I change the monthly / yearly payment plan (billing cycle)? WorkDo offers three different plans and two payment plans that you can freely change to provide maximum flexibility to all our users! Plans │ Free, Basic or Premium Payment Plans │ Monthly payment[…]

4 tips you want to know about We Buy.

FAQ-ID：1128
We Buy is the perfect group buy tool! It automatically calculates the quantity and subtotal of each item ordered by every member, then it generates a comprehensive purchase report that makes it easy to organize group purchases.

Here are some tips on We Buy that will make it easier to organize group purchases!

1 │ Public or Private?

There is an option to make the deal public or non-public. Non-public deals will not appear in the list of ongoing deals, and anyone who wishes to make a purchase will need to obtain the deal link first.

This option is only available in the web version. Deals created using the app version will always be public and can’t be changed.

2 │ Share Order Status?

The Share Order Status option will display all items’ quantity ordered to everyone. 

This option is checked off by default for all deals, and you will need to use the web version to change it if you don’t want to share the order status information.

3 │ Allow Deal Duplication?

Wanna open up past popular deals?

If this option is checked off in the advanced settings, then other members can duplicate this deal and use it as a template to create a new deal. Convenient, right?

This option is checked off by default for all deals, and you will need to use the web version to change it.

4 │ Currency Type

You may change the currency for your deal if needed in the advanced settings. Please refer to this FAQ if you want to set a default currency. […]

How do I edit an ongoing deal?

FAQ-ID：1127
Whether you want to add new items to your deal or item prices and descriptions for your ongoing deals, here’s how to do it!

If there’s anything wrong with your ongoing deals, fret not! First, suspend the deal, then you can start editing it.

On ongoing deals must be suspended first before performing any edits to avoid discrepancies and disputes. So when the necessary edits are done, you can resume the deals for people to place their orders.
[…]

Would Role, Job Title and Job Type options limit employees’ tool usage?

FAQ-ID：1031
In order to satisfy and cater to a wide range of companies’ human resource management, the HR tool offers quite a few fields in the employee profiles to fill in, mostly optional, of course!

Simply put, these three options are purely for annotation purposes in the HR tool and can be used to filter different types of employees in advanced searches. So if the rest of the information is not required, filling in the Job Title will suffice.

In this FAQ, we’ll discuss

  1. The Employee Profiles information in the HR tool.
  2. Does the information in the employee profiles affect certain functions?
  3. Do Role, Job Title and Job Type limit certain tool access?

[…]

The Shift tool setup.

FAQ-ID：1115
Shift scheduling is an integral part of any business that operates on shift work. Effective scheduling helps businesses reduce labor costs, boost staff morale, improve efficiency, and much more.

But creating shift schedules can be a challenging and time-consuming process with many businesses also struggling to track, and even maintain them.

So if your team operates on a shift schedule, then Shift is the tool for your team! The Shift tool simplifies the managing and scheduling processes and offers flexibility and efficiency that will surely amaze your team!

│ What Shift can do for your team?

[…]

Why do some of the leave requests are automatically escalated?

FAQ-ID：1045

If you approve a leave request and it still got escalated, it’s most likely that it has met the criteria of auto-escalate rules.

There are auto-escalation rules in Leave Pro that will escalate the requests to the upper management when the rules are met.

The auto-escalation rules are set to ensure that the workplace management is aware when employees are taking long leaves, so the company can better allocate its resources. If you are a workplace manager, you may ask the HR Staff of Leave Pro to verify or change the rules of auto-escalation.

[…]