FAQ-ID：1095
Don’t want to miss out on important discussions in the workplace? Don’t want to be left out of the loop? Well, WorkDo’s customizable notification settings will make sure that you always stay on top of things!
WorkDo’s notifications settings can be personalized to users’ preferences, including chat notifications, event notifications, and even the daily to-do list notifications, etc.
In rare circumstances, notifications may be delayed due to a number of reasons. Should this occurs, please follow the instructions below to troubleshoot the problem.
Troubleshoot Notification Delay
Plan：All plans
Permission：All users
Interface：AppWeb
Troubleshoot：
- Relaunch the app or web browser.
- App │ Exit the app and update WorkDo to the latest version and log in again.
- Web │ Close the web browser and open a new browser and log in to your WorkDo account again.
- Make sure the device notification permission is grant to WorkDo.
- Device │ Check the WorkDo is allowed to send notifications by your device’s notification settings.
- PC │ Click the lock icon in front of the URL in your web browser to change the notification settings.
- Check your WorkDo notifications are turned on.
- Maintain a stable connection.
If you are on traveling at a high speed, ie., on a high-speed train or on the freeway, a stable connection may not be maintained on your device, resulting in the dealy. Please make sure your device has a stable connection and relaunch the app. - Check the cellphone signal reception.
If you are in areas where signal coverage is weak, you may experience a delay, please check with your service provider. It will be fixed when you have returned to areas with a stable connection. - About dealy on iOS 13.
We have identified that some users may experience notification delay using iPhones running on iOS 13. If you are experienceing a delay please log out of WorkDo and then log in again to resolve this issue.
Reminders
- WorkDo supports multi-device operation, all posts, messages and actions are synced across all devices with the exception of notifications that are based on each device’s notification settings.
- Please ask someone to send you a message to verify whether the delay has been resolved once the troubleshooting has been performed. Should the problem persists, please use the feedback for assistance.
- Different PCs, devices and operating systems may name the notification settings differently, please consult each hardware, software provider.