{"id":6843,"date":"2021-06-23T16:33:06","date_gmt":"2021-06-23T16:33:06","guid":{"rendered":"https:\/\/portal.workdo.co\/en\/?post_type=ufaq&p=6843"},"modified":"2022-06-05T05:16:00","modified_gmt":"2022-06-05T05:16:00","slug":"1032","status":"publish","type":"ufaq","link":"https:\/\/portal.workdo.com.cn\/en\/ufaqs\/1032\/","title":{"rendered":"Why can’t workplace employees apply for leaves?"},"content":{"rendered":"

FAQ-ID\uff1a1032<\/span>
\nTypically, when the workplace admin has completed the Leave Pro settings<\/a>, all members should have their leaves in the proper amount and start applying for leaves, but if this is not your case, you might have missed a setting or two.<\/span><\/p>\n

Follow the instructions below to complete all the necessary settings and everything should be good to go!<\/p>\n

You may configure the settings using the web version of WorkDo if you are the HR Staff of the Leave Pro tool.<\/p>\n

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Unable to Apply for Leaves Troubleshooting<\/h5>\n
Plan\uff1aFree<\/span>Paid<\/a><\/span><\/div>\n
Permission\uff1aMember<\/span>Workplace admin<\/a><\/span>Tool admin<\/a><\/span><\/div>\n
Role\uff1aEmployee<\/span>Manager<\/span>HR Staff<\/span><\/div>\n
Interface\uff1aApp<\/span>Web<\/span><\/div>\n

1 \u2502 Leave Pro is not in the toolbox.<\/b>
\nIf some of your team members can’t find Leave Pro in their toolbox and the tool has been enabled, chances are that their role is set to No Role. Please adjust their roles to Employee or higher to fix it.<\/p>\n

How to change team members’ tool role?<\/a><\/p>\n

2 \u2502 Members are seeing an error message when entering Leave Pro or they are missing certain type of leaves<\/b>
\nRemember, the system will automatically dole out leaves base on rules and eligibility. If some employees are receiving their leaves, please check whether they have been set eligible to receive the leaves.<\/p>\n

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  1. \n
      \n
    1. Eligibility<\/b>
      \nIn most workplaces, some leaves are given based on seniority, positions, or gender-specific, in       STEP 2 of the Leave Pro tool setup FAQ<\/a>, eligibility plays a big role in who gets what types of leaves. Please make sure that you have properly selected the right type of employees for each leave type for them to receive their leaves.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

      What are the necessary settings of Leave Pro?<\/a><\/p>\n

        \n
      1. \n
          \n
        1. Employee Profiles<\/b>
          \nAs mentioned, some leaves are doled out based on different factors, and the employee profiles are where you can find these settings for each employee. When everything is properly set, then everyone should be getting the correct leaves.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

          What are the necessary settings for each employee?<\/a><\/p>\n

            \n
          1. Employee Balance<\/b>
            \nSteps 1 and 2 should handle most cases of employees who aren’t receiving their leaves. If all else fails and you have no idea why some employees are getting their leaves, you can use the Employee Balance function to grant leaves individually. But consider this as the last resort, so long the root cause is not found, you always have to manually grant leaves to these employees.<\/li>\n<\/ol>\n

            What are the necessary settings for Leave Pro?<\/a><\/p>\n

            3 \u2502 HR Calendar<\/b>
            \nDon’t forget that the HR Calendar is connected to Leave Pro as well!<\/p>\n