{"id":1155,"date":"2017-02-02T07:25:11","date_gmt":"2017-02-02T07:25:11","guid":{"rendered":"https:\/\/portal.workdo.com.cn\/en\/?post_type=ufaq&#038;p=1155"},"modified":"2022-02-09T07:46:23","modified_gmt":"2022-02-09T07:46:23","slug":"1113","status":"publish","type":"ufaq","link":"https:\/\/portal.workdo.com.cn\/en\/ufaqs\/1113\/","title":{"rendered":"Why do I have limited tool access?"},"content":{"rendered":"<p><span style=\"color: #aaaaaa;\">FAQ-ID\uff1a1113<\/span><br \/>\n<span>Designed with company structure and access control in mind, WorkDo&#8217;s tools offer different roles (permissions) for each advanced tool. So, if there are certain functions that you can&#8217;t seem to locate, it is possible that you do not have the right tool role to access them. If this is the case, please ask the workplace admins to change your tool role.<\/span><\/p>\n<p>Each tool has its unique settings and features, but only the <b>tool admins could access and manage its information. So once a tool is enabled, please be sure to check everyone&#8217;s tool role is correctly assigned.<br \/>\n<\/b><br \/>\nBy default, WorkDo will automatically assign workplace admins with the highest tool role whenever a tool is enabled, everyone else will be assigned with the lower access level. It is up to the workplace admins to manually assign appropriate roles to each team member.<\/p>\n<div class=\"secondary\">\n<h5>Know Your Tool Role<\/h5>\n<div class=\"icon\">Plan\uff1a<span class=\"active\"><a id=\"faqs-link\" class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/pricing\/\" target=\"_blank\" rel=\"noopener noreferrer\">All plans<\/a><\/span><\/div>\n<div class=\"icon\">Permission\uff1a<a id=\"faqs-link\" class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1064\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"active\">All users<\/span><\/a><\/div>\n<div class=\"icon\">Interface\uff1a<span class=\"active\">App<\/span><span class=\"active\">Web<\/span><\/div>\n<p>Steps\uff1a<\/p>\n<ol>\n<li><a id=\"faqs-link\" class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1055\/\" target=\"_blank\" rel=\"noopener noreferrer\">Enable \/ disable tools for workplace \/ groups \/ buddies.<\/a>\n<ul>\n<li>Workplace \u2502 On the workplace page.<\/li>\n<li>Groups \u2502 On the workpalce page, tap the Groups tab to displace all the groups you are a part of.<\/li>\n<li>Buddies \u2502 On the workplace page, tap the Buddies tab to display all your buddies.<\/li>\n<\/ul>\n<\/li>\n<li>Click on the Do button.<\/li>\n<li>Select a tool.<\/li>\n<li>Verify your tool role.\n<ul>\n<li>App | Click on the &#8220;i&#8221; on the top for your tool role inofrmation.<\/li>\n<li>Web \u2502 Your role is displayed next to the tool on the left.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div>\n<div class=\"secondary\">\n<h5>Manage Members&#8217; Tool Roles<\/h5>\n<div class=\"icon\">Plan\uff1a<span class=\"disable\">Free<\/span><span class=\"active\"><a id=\"faqs-link\" class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/pricing\/\" target=\"_blank\" rel=\"noopener noreferrer\">Premium<\/a><\/span><\/div>\n<div class=\"icon\">Permission\uff1a<span class=\"disable\">Members<\/span><span class=\"active\"><a id=\"faqs-link\" class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1064\/\" target=\"_blank\" rel=\"noopener noreferrer\">Workplace admins<\/a><\/span><span class=\"disable\">Tool admins<\/span><\/div>\n<div class=\"icon\">Interface\uff1a<span class=\"active\">App<\/span><span class=\"active\">Web<\/span><\/div>\n<p>Steps\uff1a<\/p>\n<ol>\n<li><a id=\"faqs-link\" class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1158\/\" target=\"_blank\" rel=\"noopener noreferrer\">Select a tool in the desired workplace \/ groups \/ buddies level to change members&#8217; tool roles.<\/a>\n<ul>\n<li>Workplace \u2502 Click the gear icon on the workplace page.<\/li>\n<li>Groups \u2502 On the workplace page, tap the Groups tab and swipe right and click Settings.<\/li>\n<li>Buddies \u2502 On the workplace page, tap the Buddies tab and swipe right and click Settings.<\/li>\n<\/ul>\n<\/li>\n<li>Click Tool Box.<\/li>\n<li>Click Manage.<\/li>\n<li>Manage All Member Roles.<\/li>\n<li>Use the search bar to quickly locate a member.<\/li>\n<li>Click the edit icon on the right to change roles.<\/li>\n<\/ol>\n<\/div>\n<div>\n&nbsp;<\/p>\n<h5><img src=\"https:\/\/portal.workdo.co\/wp-content\/uploads\/2018\/07\/ic-price-lightning-yellow-24.png\">Reminders<\/h5>\n<ul>\n<li>Currently only the advanced tools offer different tool roles and they are only avilable in the <a id=\"faqs-link\" href=\"https:\/\/portal.workdo.co\/en\/pricing\/\" target=\"_blank\" rel=\"noopener noreferrer\">Premium Plan<\/a> users. However, when you create a workplace in WorkDo, you will have a 30-day trial with all the tools avilable to you to try out. If you do not opt for the premium plan, by the end of the trial period, all the advanced tools will be turned off.<\/li>\n<li>Only the admins are able to manage mebers&#8217; tool roles, if you are not an admin of that level, managing tool roles is not avilable to you.<\/li>\n<\/ul>\n<\/div>\n<div class=\"secondary\">\n<h5>Relevant Questions<\/h5>\n<p><a class=\"link ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1117\/\" target=\"_blank\" rel=\"noopener noreferrer\">Understand your tool role and what it does.<\/a><br \/>\n<a class=\"link ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1112\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to activate \/ deactivate a tool?<\/a><br \/>\n<a class=\"link ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1019\/\" target=\"_blank\" rel=\"noopener noreferrer\">What should I do on the Start WorkDo page?<\/a><br \/>\n<a class=\"link ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1064\/\" target=\"_blank\" rel=\"noopener noreferrer\">What do different roles do in a workplace\/group?<\/a><br \/>\n<a class=\"link ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1116\/\" target=\"_blank\" rel=\"noopener noreferrer\">What are the differences between tool admins and workplace admins?<\/a><br \/>\n<a class=\"link ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1110\/\" target=\"_blank\" rel=\"noopener noreferrer\">What are tools?<\/a><br \/>\n<a class=\"link ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1114\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to request the activation of a tool?<\/a><br \/>\n<a class=\"link ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1111\/\" target=\"_blank\" rel=\"noopener noreferrer\">What does the \u201cDo\u201d button do?<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQ-ID\uff1a1113 Designed with company structure and access control in mind, WorkDo&#8217;s tools offer different roles (permissions) for each advanced tool. So, if there are certain functions that you can&#8217;t seem to locate, it is possible that you do not have the right tool role to access them. If this is the case, please ask the<a href=\"https:\/\/portal.workdo.com.cn\/en\/ufaqs\/1113\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":12,"comment_status":"closed","ping_status":"closed","template":"","ufaq-category":[59],"ufaq-tag":[735,734],"_links":{"self":[{"href":"https:\/\/portal.workdo.com.cn\/en\/wp-json\/wp\/v2\/ufaq\/1155"}],"collection":[{"href":"https:\/\/portal.workdo.com.cn\/en\/wp-json\/wp\/v2\/ufaq"}],"about":[{"href":"https:\/\/portal.workdo.com.cn\/en\/wp-json\/wp\/v2\/types\/ufaq"}],"author":[{"embeddable":true,"href":"https:\/\/portal.workdo.com.cn\/en\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/portal.workdo.com.cn\/en\/wp-json\/wp\/v2\/comments?post=1155"}],"wp:attachment":[{"href":"https:\/\/portal.workdo.com.cn\/en\/wp-json\/wp\/v2\/media?parent=1155"}],"wp:term":[{"taxonomy":"ufaq-category","embeddable":true,"href":"https:\/\/portal.workdo.com.cn\/en\/wp-json\/wp\/v2\/ufaq-category?post=1155"},{"taxonomy":"ufaq-tag","embeddable":true,"href":"https:\/\/portal.workdo.com.cn\/en\/wp-json\/wp\/v2\/ufaq-tag?post=1155"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}