{"id":1102,"date":"2017-02-08T03:11:10","date_gmt":"2017-02-08T03:11:10","guid":{"rendered":"https:\/\/portal.workdo.co\/en\/?post_type=ufaq&#038;p=1102"},"modified":"2022-03-04T02:51:05","modified_gmt":"2022-03-04T02:51:05","slug":"1021","status":"publish","type":"ufaq","link":"https:\/\/portal.workdo.com.cn\/en\/ufaqs\/1021\/","title":{"rendered":"I forgot my password."},"content":{"rendered":"<p><span style=\"color: #aaaaaa;\">FAQ-ID\uff1a1021<\/span><br><b><span>Only users who register or bound their WorkDo account using an email or mobile number will obtain a password.<\/span><\/b> <a class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1033\/\" id=\"faqs-link\" target=\"_blank\" rel=\"noopener noreferrer\">If you used Google, Facebook, Apple ID or WeChat to sign up for WorkDo<\/a>, please <a class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1011\/\" id=\"faqs-link\" target=\"_blank\" rel=\"noopener noreferrer\">use the federated account to log in to WorkDo<\/a> or <a class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1018\/\" id=\"faqs-link\" target=\"_blank\" rel=\"noopener noreferrer\">refer to this FAQ to troubleshoot the problem<\/a>. If you forgot your password, please follow the steps below to reset it.<\/p>\n<p>Viewing your payslip with the Payroll tool requires a password, if you are uncertain whether you have set a password, please <a class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1023\/\" id=\"faqs-link\" target=\"_blank\" rel=\"noopener noreferrer\">refer to this FAQ to verify it, and should you have forgotten your account password, then please reset it<\/a>.<br>\n<!--more--><\/p>\n<div class=\"secondary\">\n<h5>Reset Password<\/h5>\n<div class=\"icon\"><a class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1033\/\" id=\"faqs-link\" target=\"_blank\" rel=\"noopener noreferrer\">Plan\uff1a<span class=\"active\"><\/span><\/a><a id=\"faqs-link\" class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/pricing\/\" target=\"_blank\" rel=\"noopener noreferrer\">All plans<\/a><\/div>\n<div class=\"icon\">Permission\uff1a<span class=\"active\"><a id=\"faqs-link\" class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1064\/\" target=\"_blank\" rel=\"noopener noreferrer\">All users<\/a><\/span><\/div>\n<div class=\"icon\">Interface\uff1a<span class=\"active\">App<\/span><span class=\"active\">Web<\/span><\/div>\n<p>Step\uff1a<\/p>\n<ol>\n<li>Open WorkDo\n<ul>\n<li>App \u2502 Click Log In.<\/li>\n<li>Web \u2502 Click Log In on the <a id=\"faqs-link\" class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\" target=\"_blank\" rel=\"noopener noreferrer\">official Website<\/a>.<\/li>\n<\/ul>\n<\/li>\n<li>Click &#8220;Forgot Password?&#8221;<\/li>\n<li>Enter account email address or mobile number used to register WorkDo.\n<ul>\n<li>Email \u2502 An email with verification code will be sent to the inbox.<\/li>\n<li>Mobile \u2502 An SMS with verification code will be sent to the mobile device.<\/li>\n<\/ul>\n<\/li>\n<li>Enter the verification code on WorkDo.<\/li>\n<li>Enter your new password to complete the process.<\/li>\n<\/ol>\n<\/div>\n<div>\n&nbsp;<p><\/p>\n<h5><img src=\"https:\/\/portal.workdo.co\/wp-content\/uploads\/2018\/07\/ic-price-lightning-yellow-24.png\">Reminders<\/h5>\n<ul>\n<li>The verification code will expire if the password reset process is not completed within the allotted time.&nbsp;<\/li>\n<li>Email and mobile number sign up will be asked to create a password. This password is also used when you bind other federated accounts to your WorkDo account, too.<\/li>\n<li>If you used a Facebook, Google, Apple ID or WeChat account to sign up for WorkDo, you will not be asked for login password. A <a class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1023\/\" id=\"faqs-link\" target=\"_blank\" rel=\"noopener noreferrer\">password<\/a> is only required when you bind an email or a mobile number to your account.&nbsp;<\/li>\n<\/ul>\n<\/div>\n<div class=\"secondary\">\n<h5>Relevant Questions<\/h5>\n<p><a class=\"link ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1018\/\" target=\"_blank\" rel=\"noopener noreferrer\">Problem logging in?<\/a><br>\n<a class=\"link ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1033\/\" target=\"_blank\" rel=\"noopener noreferrer\">Federated account.<\/a><br><a class=\"link ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1011\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u201cLog in\u201d and \u201csign up\u201d.<\/a><br><a class=\"link ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1023\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to change password?<\/a><\/p>\n<\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQ-ID\uff1a1021Only users who register or bound their WorkDo account using an email or mobile number will obtain a password. If you used Google, Facebook, Apple ID or WeChat to sign up for WorkDo, please use the federated account to log in to WorkDo or refer to this FAQ to troubleshoot the problem. If you forgot<a href=\"https:\/\/portal.workdo.com.cn\/en\/ufaqs\/1021\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":6,"comment_status":"closed","ping_status":"closed","template":"","ufaq-category":[43,42],"ufaq-tag":[1064,1082,1063,1065,1025,1062,1078,1081,1079,1080,1019,1240],"_links":{"self":[{"href":"https:\/\/portal.workdo.com.cn\/en\/wp-json\/wp\/v2\/ufaq\/1102"}],"collection":[{"href":"https:\/\/portal.workdo.com.cn\/en\/wp-json\/wp\/v2\/ufaq"}],"about":[{"href":"https:\/\/portal.workdo.com.cn\/en\/wp-json\/wp\/v2\/types\/ufaq"}],"author":[{"embeddable":true,"href":"https:\/\/portal.workdo.com.cn\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/portal.workdo.com.cn\/en\/wp-json\/wp\/v2\/comments?post=1102"}],"wp:attachment":[{"href":"https:\/\/portal.workdo.com.cn\/en\/wp-json\/wp\/v2\/media?parent=1102"}],"wp:term":[{"taxonomy":"ufaq-category","embeddable":true,"href":"https:\/\/portal.workdo.com.cn\/en\/wp-json\/wp\/v2\/ufaq-category?post=1102"},{"taxonomy":"ufaq-tag","embeddable":true,"href":"https:\/\/portal.workdo.com.cn\/en\/wp-json\/wp\/v2\/ufaq-tag?post=1102"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}